Appraisal Hub Support

Welcome to the Appraisal Hub Support pages. Here, you can get support on every aspect of the Healthcare Leadership Model Appraisal Hub, its questionnaire and reports.

Meet the team

Holly Ewers
Senior Client Executive

Holly offers first line help and support to all users of the Appraisal Hub.

Hayleigh Wickham
Client Executive

Hayleigh offers first line help and support to all users of the Appraisal Hub.

Daniel Gladwin
Client Executive

Daniel offers first line help and support to all users of the Appraisal Hub.


Sample reports

You can download sample reports here:

Self Assessment report

360° Feedback report

Group Feedback report

User Guides: Self Assessment
Self Assessment User Guide
User Guides: 360° Questionnaires
360° Quick Start Guide
Recommended timescales for completing your 360° questionnaire
360° Questionnaire: Full User Guide
Accessing a pre-paid 360° questionnaire: Full User Guide
Guidance for selecting raters (plus email template)
User Guides: Guidance for Raters
Raters: Full User Guide
Guidance for Raters
User Guides: Pre-paying for multiple 360° Questionnaires / Setting up a Batch
Quick Start Guide - Batch Coordinators
Multiple 360° Questionnaires (Batches) and Group Reports: Full User Guide
Payment and GDPR

Please send purchase orders to Purchase orders should list JCA Global Ltd as the supplier – please see our details below, along with an account set up form.

If you would like to make a payment via purchase order, please fill in the below forms and return them to

Purchasing 360 Questionnaires

JCA Global Ltd: Bank and Account details

Account set up form

For any GDPR queries, please download the following guide which has been written by JCA Global Ltd and the NHS Leadership Academy.

JCA Global – NHS Leadership Academy – GDPR

New Facilitator Training

If you are setting up New Facilitator Training, please complete the documents below and send them to If you are interested in becoming a facilitator and would like more details, please contact

Why do we need feedback facilitators?

Quick Start Guide - New Facilitator Training

NHS Training – Booking form

Example Joining Instructions

Get in Touch!

We'd love to hear from you.

Contact Our Company